credit card charges

[mullenfarms]

Hello,

I finished my book last week and it looks great! I have to have this book by May 25th at the latest. Well, last week I started uploading the book on my dialup connection. I have tried several times. In fact, I called my credit card company today, and I have almost $400 worth of pending charges from Mypublisher. The book I am trying to order is around $33, so you can tell how many times I have tried! The problem is that I have never been to the confirmation screen. I have been uploaded to 100% a couple of times, but never received an email or have the elusive number they talk about.

I guess my question is, am I going to receive the books that I have "pending" charges for? How will I know if the book ever even reached them? I have sent 4 or 5 emails over the last week with NO reply, even though it says there is a 2 hour response time.

Also, while it was trying to upload I kept getting the message Error 12002. So what does that mean?

I am very frustrated at this point. An 800 customer service number where you wait for hours is better than none at all.

PLEASE somebody help me as time is ticking away.

[mullenfarms]

Well, I just recieved 2 copies of this dang book by Fedex. So it looks like I am going to end up with a ton of these friggin books. Please beware folks. I never seen an email. I never recieved a confirmation number. All I know is that I have $400 going to be charged to my credit card account and cannot speak to anyone. I found this phone number for thier executive offices and have left a message. The number is 212-935-5215.

As I mentioned earlier, I emailed them several times, I even tried this forum to no avail. I guess I will just have to try a different route. The software did not behave in the fashion that they said it would.

Don't get me wrong, the book looks nice and all, but I certainly don't want 13 or 14 copies of it.

[mypublisher]

We apologize that you had trouble uploading and we want to assure you you will not be charged for all of your upload attempts. Each time a book is uploaded, a hold is placed on the purchasing credit card. No actual charges are billed on the card until your book is shipped. The error 12002 is a time-out message that may occur when trying to upload over a slow Internet connection speed such as dial-up. So if the upload attempt is not successful you will not be billed nor will you receive a confirmation email.
However, you should have received an order confirmation email for the orders that went through. We will look into this immediately and a CS representative will be in touch with you shortly.

Message was edited by: mypublisher