Can't get my book published HELP!!!

[farscape1970]

I've tried unsuccessfully to get my book published. First I was getting a blank pages error and it wouldn't go any farther even when I clicked on yes delete blank pages or no keep the blank pages. I reinstalled the software like customer service instructed and now I'm not getting the error but when I click next the program just sits there and doesn't do anything... Can someone help me please! I really would like to get my book completed.

Thanks

[mypublisher]

Hi farscape1970. It sounds like this is an issue with your browser launching. Please try the following suggestions or make sure that there are no special characters in the name of your book like an & or ~ sign...

If the Bookmaker splash screen is freezing when you launch the software or you are having difficulty uploading your book, please refer to the suggestions below to ensure a successful connection and upload:

~ Close all web browser windows and programs including BookMaker.

~ Turn off (disable) your anti-virus and anti-spyware software. Programs like Process Guardian, Hijack This, and WinPatrol must be given permission for MyPublisher Bookmaker to connect to the internet.

~ Your firewall may be set too high. Allow the http://www.mypublisher.com URL to be accessed through your firewall. If you have Windows XP with Service Pack 2 installed, you must ensure that you have either disabled your Microsoft Windows Firewall (or other brand software firewall) or have added MyPublisher Bookmaker to your firewall permissions. Please refer to the Help section of your firewall software for any other software manufacturer other than Microsoft.

~ Please refer to the Help section of your software if you are using a firewall other than Windows XP's Firewall. To allow MyPublisher Bookmaker to connect through Windows XP's Firewall:
i. Click on My Computer
ii. Click on Control Panel
iii. Click on Security Center
iv. Click on Windows Firewall (under Manage Settings for:)
v. Click on the tab labeled Exceptions
vi. Click Add Program
vii. Scroll down until you see MyPublisher Bookmaker and then click on it. Then click OK to close the window.
viii. Click OK to close the Manage Settings Window and then close the Security Center window.

~ If you have a router you may want to try to enable DMZ so your computer is excluded from the firewall. To do this you should go on the manufacture's website of the router and get specific directions for your router.

~ If you do not have a router, and you have disabled all of your firewall and antivirus software it can be caused by too many programs running in the background, a virus, or spyware.

~ Add MyPublisher to your Internet Explorer Trusted Sites:

i. Right-click on your Internet Explorer Icon on your desktop
ii. Click on Properties
iii. Click on the Security tab
iv. Click on the Check Mark marked Trusted Sites
v. Click on Sites
vi. Add http://www.mypublisher.com
vii. Click on OK

[farscape1970]

Thanks, it turns out that it was the infamous special character error (used a '&' in the title)

I would've never figured that one out on my own. Just a thought for future editions of this software, you might want to warn people not to use special characters up front (or have a special warning when they click purchase, like the ones you have for misspelled words and blank pages). I've seen a lot of people with the same error as I made.

Thanks
Rob

[mypublisher]

Good! We actually have a release that is on our website that fixes that bug. version 2030.

[Cruiser]

The release on MyPublisher and CostCo are still the old version. Where can we find the "fix"? And, will it work with both MyPublisher and the CoscCo versions?

[mypublisher]

They are the new versions on Costco and MyPublisher...but hold off upgrading until tomorrow. We will have a better release at that point.