Has my Order Worked

[Keltic Ice Man]

Please Help, I uploaded my book earlier this week on Monday, got a screen with a confirmation number on it, but have not received a confirmation email so I emailed Customer Support. (At the time it said 1 hour average response).

By the next day nothing, so I've emailed again... still nothing.

All I want to know is has my order worked. As I really need the book by next Thursday.

Is there a number I can call or a way of knowing if my order has successfully uploaded. I cannot afford to pay for another book if this one has worked.

Please help

Allan

Message was edited by: Keltic Ice Man

[Keltic Ice Man]

I now get an email saying that the books have been dispatched.


GREAT!!! at least I will get them, but still no response from the customers service to say my orderr was recieved. I have no spam filters, and know my email address is correct. Could an area not be put on your website so folks could log in and see the status of a book?

If I had gone with the help file advice of uploading again if I do not get an email confirmation in 3 hours I would now be very much out of pocket and have 2 more books I don't need. I think this needs reviewed urgently. It might even take some pressure off the customer services unit.

[Cruiser]

Usually my confirmation of order received email comes within minutes of uploading my book. MyPublisher has had a lot of internal system problems lately and that may have been one of them. I had a book that I didn't receive a confirmation so I clicked on Customer Service at the bottom of this page and sent an email. They responded within the hour with confirmation. I don't understand those who say they don't get a response from their emails to customer service. I have sent quite a few and never had to wait more than a couple of hours for a response no matter what my question was.

If it is a technical problem, perhaps they need longer to answer but in your case, they could have answered sooner I believe.

[bkjones]

Cruiser,
Do you think these internal system problems have anything to do with why we can't purchase a book???

[Cruiser]

I'm not sure because all of my books went right through to Purchase even when others were having problems. I received confirmation emails and when shipped received my password to view in the BookStore.

My emails sent were answered promptly and when a small book was lost in the delivery process, it was reshipped and I received it this morning.

I'm hoping that MyPublisher is reading these forum messages and working out what ever the problems are.

[Keltic Ice Man]

The Fantastic book arrived very safely, hopefully next time the process will go smoother with less stress for me.

[TromboneAl]

"Do you think these internal system problems have anything to do with why we can't purchase a book??? "

No, I think that was a separate issue. For me, it didn't work until I relented and made IExplorer the default (for someone else, it didn't work until he made Firefox the default).

BTW, my book arrived today and was perfect.

[mypublisher]

I know you have received your book. I apologize for the delay in response.