PDA

View Full Version : Help! Corrupt file - How do I fix?


MyAlbum
11-08-2009, 08:12 PM
Gulp!, My computer got unplugged and immediately shut off (no battery power) while I was of course putting in the last 4 pictures to complete this 1.5year work in progress album of my daughter's first year of life. The book was totally missing when I first opened up my publisher. I did a system restore and...nothing. I upgraded to 4.0 and now it shows the book again BUT when I go to open it, it says "File Error". Also, I have located the .tlx file, a redo file, and an undo file. OMG what do I do next? Anyone have anymore tricks up their sleeves to correct this or am I doomed to start over?

MyAlbum
11-10-2009, 04:17 PM
Please some one help.

Djembe
11-11-2009, 03:02 PM
Hi there - try looking for a .dime file. Also I would definitely contact tech support for help on this one - http://www.mypublisher.com/support# Call or click the chat link.

mypublisher
11-12-2009, 04:19 PM
Hello,

Sorry to hear about your recent troubles!

Please call our phone support centers for immediate assistance.

1-877-411-6987

Kindest Regards,

MyPublisher
Customer Care