pictures not loading

[young198]

my old computer crashed and burned and i was not able to export the files. i was able to get into the hd and retrieve the application data folder. when i copied the files over to my new comp and start my publisher half of the pictures in my existing book say loading but never load. is there a way to fix this or am i stuck redoing the whole book

[mypublisher]

Hello young198,

Thank you for your business with MyPublisher, and we're so sorry to hear about this problem with your PC, and the transfer of your files!

Since you've already transferred the Application Data folder to the new PC, there is a possibility that we can help you retrieve your older books.

However, since we'll need to get a bit more information from you, we're going to ask that you please contact us by e-mail, or phone, so that we can further assist you with this problem.

Phone Support: (877) 411-6978 (available between the hours of 9AM-9PM EST, Monday through Friday);
E-mail Support: <customerservice@mypublisher.com>, available 24/7!

Again, we apologize for any inconvenience, and appreciate your continued patience and understanding with this problem.

We look forward to hearing from you, so that we can further assist you.

Best regards,

MyPublisher Customer Support