3.2.0.4655 runs very slowly

[Gordoncarson]

We have been using My Publisher for several years. The latest version slowed our computer to a crawl. In runs Windows XP, has 1GB of Ram and more then 50 GB of free disc space. Yet just loading MP causes the cpu to run at more than 50%. What have you done to a wonderful program that used to run well until we downloaded the latest version? How can we go back to a more computer friendly version, or when will you fix this one.

[mypublisher]

Hello Gordoncarson,

Thank you for your business with MyPublisher, and we're sorry to hear that you're having some perfomance trouble with the software!

There is a new version of the software now available, with some improvements, at the following link on our wesbite:

http://www.mypublisher.com/newGetStarted.php

Please try reinstalling over your existing copy, to see if this corrects the problem.

Additionally, here are some general guidelines to help you get the best performance from the combination of your computer, our software, and the MyPublisher website and printing process.

1. Operating System

(a) We suggest that you have a minimum of 512MB (1GB or more is ideal) of available RAM (memory) and 500 MB of available space on your C: drive.

To find out how much available memory you have on your computer, double-click on My Computer, right-click on Local Drive (C:), and select Properties. The amount of used and free space is listed here.

(b) As a general operating rule, it may help to close all other software programs while you're working on or uploading your book. Since you may be working with large image files, we recommend that you run ONLY our version of your software for optimum performance.

(c) To ensure easy navigation and maximum functionality, store only those pictures you are currently working within the software. Photos you want to include in subsequent projects should be imported later when you are ready to work on those projects.

2. Internet Connection

Internet Explorer 7.0 is required. Our software uses IE's resources to display the HTML pages from our ShoppingCart.

(a) Use a high-speed internet connection (e.g. Cable, DSL) to ensure fast and easy uploads. MyPublisher can and does receive book orders via dial-up connections, but keep in mind that large files may take a long time to upload and sometimes this method may inadvertently abort the upload process due to common interruptions of dial-up service. Also, if you have trouble uploading using a wireless connection, you should 'plug-in' to your modem with an ethernet cable.

(b) The Adobe Flash Player 9.0 or higher must be installed. You can download this software for free. Here's the link to download the Flash Player: http://www.adobe.com/products/flashplayer/

(c) Cookies must be enabled in IE 7.

(d) It's also imperative that you allow the software full access through your firewall as the program requires outbound access to the internet to function.

3. Optimizing Available Computer Memory

If you are working on large book files, or your computer has limited memory capacity, we recommend that you work on one book at a time. When creating multiple books, export the different books onto your desktop and access them one at a time as you need to work on them. Once you have exported your file, you can delete the file within the software to maximize your computer’s memory space available to you for the current book you wish to work on.

To export a book file out of, and then back into the software to order or edit, you can “export” and then “import” the file. Here's how:

(A) Export your .dime file from the software onto your hard drive.

- Go to File
- Select Export
- Select the directory (folder or desktop) where you want to save your book
- Name your book file
- The Save As type will auto select as a Dime package (a file with the extension .dime)
- Click Save

Alternatively, if you want to create a back-up of your book file onto a CD, open your CD writing software (such as Roxio, Easy CD Creator, or Record Now) and copy the .dime file from your hard drive to the Data CD as a Data file using this CD writing software. You can also copy your .dime file to a Thumb drive, Zip drive or other portable media.

(B) You can now delete the book if you need to (the one that you just exported) from the software.

(C) When you are ready to Import your book from your hard drive or from the CD, Thumb drive, Zip drive or other portable media back into the software, do the following:

- Go to File
- Click on Import
- Select the .dime file (your book) from your Desktop or Folder, or CD
- Click Open
- The file will be added to the software into your book library.

Again, we apologize for any inconvenience, and appreciate your continued patience and understanding with this problem. We hope this information is helpful.

Please let us know if there's anything else you need:

Phone Support: (877) 411-6978 (available between the hours of 9AM-9PM EST, Monday through Friday);
E-mail Support: <customerservice@mypublisher.com>, available 24/7!

Best regards,

MyPublisher Customer Support

[Gordoncarson]

Are you saying that 3.2.0.4655 is not the latest version? The last time I checked it was. What am I missing. That is the version that slowed the computer down.

[mypublisher]

Hello Gordoncarson,

Thank you for your business with MyPublisher, and I'm sorry for any confusion!

3.2.0.4730 is actually the most current version of the software availble at this time.

Please let us know if there's anything else you need:

Phone Support: (877) 411-6978 (available between the hours of 9AM-9PM EST, Monday through Friday);
E-mail Support: <customerservice@mypublisher.com>, available 24/7!

Best regards,

MyPublisher Customer Support