PDA

View Full Version : unable to make book jacket even though using jacket option


bizibodi
10-19-2008, 09:44 AM
I am almost finished making a 100 page book. I am using the classic hardcover, best seller with book jacket. I have used this set-up for at least 4 other books I have made and they are beautiful. With this book, I am unable to make the book jacket even though I selected that option (and have re-submitted the option numerous times from the beginning (of choosing the book)). When I click on the advanced jacket button, it asks if I want to create a new custom book jacket at which point I click yes. Once I do that, I receive a "my publisher error" and in the box it states "failed to create "name of book". I have uploaded the book for my daughter to view and there is no problem with the book. The book and its files are not corrupt. I am making another book at this same time with no problem making the jacket and I have attempted to start another book and making the jacket is no problem. I have also re-downloaded your program which fixed a few other problems, but, it still will not create a jacket. I need an answer to this dilemma in the next 2 days as i am about ready to purchase the book. It is for a recent bride and I will be purchasing at least 6 - 8 books for family members. I thank you in advance for your help.

bizibodi
10-20-2008, 12:07 PM
Just to let you know, MP responded to my 2 emails. In less than 24 hours I received 2 emails from MP and one phone call from the tech department. It seems that it is a one time glitch on my particular book and MP is working with me to get my book jacket.
I can not thank the support group enough, and especially Dave in the Tech dept for all the help. I was apprehensive about contacting MP by email after reading quite a few posts with negative experiences, but, this is not the case at all.
Thanks MP :):):)