Lack of Customer Service

[rm4686]

I have used mypublisher for 6 different projects and have been extremely pleased with the outcome EXCEPT for my last project. I just received my order last week and discovered the first few pages had text misplaced and cut off from the pages. But, when I looked at the book as it was submitted (uploaded) it looked perfect?no red high lights? no indication that the text or font is wrong. Customer service indicated you should never "cut and paste". How do you know if it looks correct??? So I wanted to have the book redone and have received 6 responses back from several different folks saying I am so sorry but my supervisor will need to get back to you!!! BUT NO supervisor has ever responded! I am very frustrated with all of this because I like the product but will never use it again or recommend it if they cannot follow their own policy>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Satisfaction Guarantee
If you are not fully satisfied with the quality of your book, then MyPublisher will reprint your book at no additional cost. We take 100% responsibility for the overall quality of the manufacture of your book. Although we cannot fix your typos for you, or re-take a dark image, our goal is to do everything in our power to make you a satisfied, long term customer! To help us improve our quality, occasionally, we may ask you to return your book. In any case, if there is an error of any kind in the fulfillment of your order, please contact us at customerservice@mypublisher.com. We will do everything we can to solve the problem

[rm4686]

MyPublisher customer service has responded back to me and they are honoring their guarantee. It is just unfortunate that it takes time and sometimes I am not patient enough :-) Thank you...it is still a great end product and I will continue to keep using their software.