Can't Purchase

[kimburch]

I have finished putting my book together but can't click on the Purchase button. It is not highlighted like the other buttons (i.e. make book, preview). I need to buy this by tomorrow so I can get it for mothers day. Am I completely missing a step? On the help menu it looks like once you finish all you do is click purchase...but I can't. I'm using 2.3 on a PC. PLEASE HELP!

[ledmonds]

I had the smae problem, but I logged out and then logged back in and it worked. If this doesn't work, I would re-download the software. You will NOT lose your book.

Laura

[Mellie]

I have had the same issue. Spent all my time creating the book - and it has repeatedly stalled on the upload - AFTER I had gone ahead and made my payment. I need to know the status of the order - it is obviously of great importance as a present for Mother's Day. I have done the following with NO response:

1)submitted 3 emails through the mypublisher.com contact page

2)have sent a separate email to the technical support email address

3)left voicemail for Carl Navarre

4)have left voicemail for Randy Barron

NO response. ALL with NO RESPONSE. I would consider that highly to extremely unprofessional at this point. I have worked 10s and 10s of hours on this project for Mother's Day. I have requested simply to be contacted and let know of the status. It says that I should expect an email within 4 hours. I am now at more than twice that. I have mentioned the company and process to more than 100+ people at scrapbook camps over the past couple of weeks - so I am heavily invested here.


As I would expect from a company with great customer service, I would expect this issue to be resolved by the end of business day today, Monday May 5th. I can be reached through email (melaniejoybarton@hotmail.com)

[mypublisher]

Hello - your inquiry has been responded to by customer service, please check your email - I apologize for the inconvenience.