uploading problem and then I lost the whole book

[thethomsons]

I was trying to upload my book for an hour last night, I set up an account, entered all of my contact info and credit card info then when the book was uploading, a message kept coming up saying something like "not enough memory line 231". So I clicked on the file tab - selected "save" and then "save as" a message came up saying "your book is saved". I closed off the program - I went back in and my book was gone. I tried to sign on to my account and it says my username is invalid. I worked for hours on that book and it's for Mother's Day - do I have to start it over again?

[mypublisher]

No - that is a bug that we have actually fixed. Download the software again from the mypublisher.com website and you should be all set! You will not lose any work.

Sincerely,
MyPublisher

[thethomsons]

I downloaded the software program again and the book is still gone. is there anywhere I should look on my computer for it - where does it go when it's saved?

[binhome]

I had the same problem. The mypublisher software even caused BSD to my computer.
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 5/3/2008
Time: 1:11:39 PM
User: N/A
Computer: SONYXP
Description:
Hanging application BookMaker.exe, version 0.0.0.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 42 6f 6f 6b 4d 61 BookMa
0018: 6b 65 72 2e 65 78 65 20 ker.exe
0020: 30 2e 30 2e 30 2e 30 20 0.0.0.0
0028: 69 6e 20 68 75 6e 67 61 in hunga
0030: 70 70 20 30 2e 30 2e 30 pp 0.0.0
0038: 2e 30 20 61 74 20 6f 66 .0 at of
0040: 66 73 65 74 20 30 30 30 fset 000
0048: 30 30 30 30 30 00000
I tried uninstall and reinstall the mybpublisher maker with no luck.
There are two copies of books left in Documents and Settings\your name\Application Data\MyPublisher\BookMaker, but I don't know to open it with mybublisher maker.

[lilojem1]

Okay i tried that, and it didn t work . I sent two e-mails and no reply. How do I get my book back.

[Mellie]

I have had the same issue. Spent all my time creating the book - and it has repeatedly stalled on the upload - AFTER I had gone ahead and made my payment. I need to know the status of the order - it is obviously of great importance as a present for Mother's Day. I have done the following with NO response:

1)submitted 3 emails through the mypublisher.com contact page

2)have sent a separate email to the technical support email address

3)left voicemail for Carl Navarre

4)have left voicemail for Randy Barron

NO response. ALL with NO RESPONSE. I would consider that highly to extremely unprofessional at this point. I have worked 10s and 10s of hours on this project for Mother's Day. I have requested simply to be contacted and let know of the status. It says that I should expect an email within 4 hours. I am now at more than twice that. I have mentioned the company and process to more than 100+ people at scrapbook camps over the past couple of weeks - so I am heavily invested here.


As I would expect from a company with great customer service, I would expect this issue to be resolved by the end of business day today, Monday May 5th. I can be reached through email (melaniejoybarton@hotmail.com)

[Mellie]

On a great note...the CEO called me to answer my questions and help resolve the issue. HUGE thanks and high recommendation.

[mypublisher]

Glad you are all set!

[pinkscene21]

How did you actually get a response back? I have been having problems for hours and don't know what to do. I feel horrible because the book we made is really special and we want to get it in time for Mother's Day. I am getting SO frustrated. I wish that I had never done my book with MyPublisher. The program itself was easy to use and we loved the product we came up with. But if we can't order it then what's the point? I feel like I should have done this project with another company. One that would be readily available to help me when I need help.

[hryan]

Mellie

I was hoping that you could really help me out. I spent hours and hours on my book and I keep getting a message that says "Out of Memory: Line 231" It seems to be the same issue that you and others had. Can you please help? I am going insane here with this b/c it is for our wedding!!

[hryan]

Did you get your book back? The same error message occurred for me and I am freaking out because I spent hours on it for our wedding. Please let me know if you fixed it.

[mypublisher]

Hey guys - the out of memory line 231 will not cause you to lose your book. We have a fix for that bug, which is posted on the mypublisher.com website - simply redownload it and you should be all set! I am very sorry for the inconvenience. We are doing everything in our end to get the books shipped as quickly as possible!