donnLou
07-08-2007, 08:55 PM
I have not been able to get two books that I successfully uploaded to be printed for some unknown reason. I find that no one at MyPublisher can look at book that failed to print (why not? You store the books.) I cannot figure out what is wrong with my book and customer support provides only "standard" answers and does not try to help me diagnose the problem.
For me, it's a pure guessing game trying to determine what could possibly be wrong. But you are the experts and if I could trouble shoot my book with a customer service rep over the phone, I am sure the problem could be diagnosed. Even better would be a tech rep who looks at books which failed to print and gives the user some real info on what the problem is.
You should check out the competition! I had a great session with Kodak Easy Share customer support - I talked to a real person. Also, I was told at Kodak, they do have technicians who look at all books that failed to print to try to fix the problem.
For me, it's a pure guessing game trying to determine what could possibly be wrong. But you are the experts and if I could trouble shoot my book with a customer service rep over the phone, I am sure the problem could be diagnosed. Even better would be a tech rep who looks at books which failed to print and gives the user some real info on what the problem is.
You should check out the competition! I had a great session with Kodak Easy Share customer support - I talked to a real person. Also, I was told at Kodak, they do have technicians who look at all books that failed to print to try to fix the problem.