Unable to upload - Error Message

[mewelch2004]

I am trying to upload using version 2.3 from a Vista PC. When I select the "Upload Book" button, I keep getting a message about a script error, asking if I want to continue running scripts on this page. Whether I select "yes" or "no", nothing happens. Any suggestions? Below is the info from the error box:

Line: 242
Char: 13
Error: 'document.uploadForm' is null or not an object
Code: 0
URL: https://commerce.mypublisher.com/store/control/checkoutoptions

[jsummer]

I'm having the same problem...help!

[mewelch2004]

Here is the suggestion from the customer support. I will have to try it when I get home tonight and report back.

" Please redownload BookMaker at our website. You will not lose your book. Once you redownload the software go through all the pages in your book in both Make Book and Preview mode, then try again your upload"

[mypublisher]

That is correct, it should work. We recently posted a maintenance release of BookMaker to our website.

[Mellie]

I have had the same issue. Spent all my time creating the book - and it has repeatedly stalled on the upload - AFTER I had gone ahead and made my payment. I need to know the status of the order - it is obviously of great importance as a present for Mother's Day. I have done the following with NO response:

1)submitted 3 emails through the mypublisher.com contact page

2)have sent a separate email to the technical support email address

3)left voicemail for Carl Navarre

4)have left voicemail for Randy Barron

NO response. ALL with NO RESPONSE. I would consider that highly to extremely unprofessional at this point. I have worked 10s and 10s of hours on this project for Mother's Day. I have requested simply to be contacted and let know of the status. It says that I should expect an email within 4 hours. I am now at more than twice that. I have mentioned the company and process to more than 100+ people at scrapbook camps over the past couple of weeks - so I am heavily invested here.


As I would expect from a company with great customer service, I would expect this issue to be resolved by the end of business day today, Monday May 5th. I can be reached through email (melaniejoybarton@hotmail.com)

[Mellie]

On a great note...the CEO called me to answer my questions and help resolve the issue. HUGE thanks and high recommendation.

[mypublisher]

Glad you are all set!