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terryk
04-16-2008, 03:14 PM
I spent all weekend creating 2 books at once, both large. I uploaded one and have already received it. The program will not allow me to upload the second. I did everything recommended on the website: checked the available memory on my computer, deleted all other albums in the program's memory, etc. Now that I have recieved the first album, I tried to delete it to solve the problem but it won't delete. Neither album will allow me to export it or click "purchase". Most frustrating, I cannot get a response from the company which professes a 4-hour response time. It has been 2 days. No response, no phone number, no album. Help!

mypublisher
04-17-2008, 09:14 AM
Hi Terryk -
I am very sorry you did not see the response from us. Please check your spam filter, often times they end up in there if we are not on your allowed-sender list.
Anyhow regarding your problem - where are you getting stuck? What does the screen say when you click Purchase? We posted a new build on the website on Tuesday, www.mypublisher.com - please download it over your existing one. Hopefully it will clear up the bug!

Sincerely,
MyPublisher