customer service

[ab]

I've published 4 books with My Publisher and the last one, in November, turned in to such an unpleasant dialogue with Customer Service that I was wondering if others in a similar situation would recommend a company with friendlier customer service. My Publisher admits that their computers failed but claim I didn't write them. If their computer wouldn't accept downloads, I bet they didn't accept letters either. But I thoroughly dislike anyone implying that I'm a liar. Surprise.

[mypublisher]

Hi - I've taken a look at your order history. I do apologize if you had problems with customer service. We really do our best to make each customer happy. If there is anything I can do to reconcile the situation or if it was left open ended, please let me know.

I hope you had a wonderful Christmas.

Sincerely,
MyPublisher

[denosunhugger]

My first book that I did was damaged, so I took a picture of it and emailed customer service and they emailed me within the hour and send me a coupon to take care of it! As far as i'm concerened they had the best CUSTOMER SERVICE that I have dealt with still very happy with this company and will do alot more books with them
Kudos to MYPUBLISHER
Have a blessed day
Jeannie d