I RECEIVED THE WRONG BOOK!!!!!!! WHERE IS MY BOOK?

[Mattr762]

You sent me the wrong book!!!!!!! Where was mine shipped to? I need it before XMas.

I received XX

What to do?

Message was edited by: mypublisher

[Mattr762]

If mypublisher e-mails me a FedEx shipping label I can forward Benno's book to him in Texas. I'm sure he wants it before XMAS also. My book number is #MXX and it must have got shipped somewhere else.

I don't want to be out of pocket for any additional charges.

Message was edited by: Mattr762

Message was edited by: mypublisher

[mypublisher]

Hi Matt - that's terrible. I'm very sorry. I forwarded this issue to a supervisor who will take care of it right away for you!

Sincerely,
MyPublisher

[Mattr762]

How will you contact me? I need to overnight ship Benno's book today if he wants it by Christmas.

Also, my wife contacted Emily in Accounting to help out. You might cross reference with her so your efforts don't get duplicated.

null

[mypublisher]

Hi Matt - You should have been taken care of by a supervisor. We have contacted both you as well as the other customer to let them know what has happened.

Sincerely,
MyPublisher

[Mattr762]

Yes, thanks. I got an e-mail saying I've been taken care of.

[NurseER]

Hey
I was reading your message on Mypublisher regarding your photo book. I saw the name "Benno". I know a family by the name of Benno J Bauer. Is this the one in Houston, Texas? He & his wife are good friends of mine in Houston!

Just checking to see if we have the same friend!
Elizabeth