kdistant
12-19-2007, 08:41 PM
On Nov. 6th, I ordered my wedding album. It was the deluxe model with 90 pages so it cost a pretty penny. When we finally received it...after weeks of waiting...it was bent in half like a boomerang because there was no protection in the packaging and the color was COMPLETELY off. I emailed Customer Service and it took many days for them to respond. That email gave me a coupon to reorder it. Ok...fine...I did and decided to upgrade it to the leather because it wasn't offered in leather the first time around. I paid the extra money and had high hopes. When that book came (a much shorter waiting period) it was not bent and the color was correct but it came in black LINEN again instead of the LEATHER that I had paid for. Again, I emailed Customer Service and waited for them to respond. They did so after a day or so with yet another coupon. They asked me to email them with the order number so they could be "assured" that no problems happened with that book which I did. Guess what? You guessed it! It came yesterday and was AGAIN in LINEN not LEATHER!!! Counting the two classic books that we ordered for our parents which came wrong the first time as well, that's FIVE books that MyPublisher has sent us that are unusable! Do they really like spending all that money, time and effort reproducing my wedding album? I am so frustrated I could scream! It has taken a total of 44 days thus far and I STILL do not have the wedding album I paid for! And, judging by the length of time it takes for Customer Service to respond to my email, get a new one printed, send it, etc...it will be at least another 2 weeks until I see if they get it right the FOURTH time! Please tell all of your friends NOT to use MyPublisher! I know I am and as soon as I get what is rightfully mine, I will be gone, too!