I can not upload...

[miked190]

get stuck with the saying:
you have clicked back into the bookmaker software

I get no status and don't know if book uploaded.

HELP

[mypublisher]

HI Mike -
Your Internet Browser needs to launch. Please make sure you are using Internet Explorer version 7 (not anything earlier). Then you log in to the shopping cart like all other ecommerce sites. Also please verify you are using BookMaker 2.2 and you have cookies enabled.

Sincerely,
MyPublisher

[CindyAnne]

I just spent the entire day making my book and I have the same problem. I've tried to download Internet Explorer 7 and it's not working. Is that the only way I can purchase a book from you?

[mypublisher]

Are you sure that your browser has not launched and is minimized or behind BookMaker. Please close everything else on your computer and then give it a shot.

[CindyAnne]

no, nothing open except BookMaker and Firefox. I just updated the latest version of Firefox a week ago. any other suggestions? I planned on ordering 5 books for Christmas.

[CindyAnne]

Got it! I had just downloaded your software 4 days ago so I figured it was the 2.2 version. Just for the heck of it, I downloaded it again and apparently, it wasn't. After I downloaded the 2.2 version, the order went through super fast. Thanks!

[juanita]

Thanks for that last post! You totally saved me from going insane. All I was getting was a blank browser window. And btw, my version of mypublisher which i downloaded this month, says it was 2.2. So go figure - but I downloaded it again and it worked just fine. In firefox. Whew!

[mypublisher]

Glad you all go through :)

[csmitchell]

Hi, I'm new to MyPublisher and I have a problem uploading.

I clicked through to purchase the book and then got this message in my IE window: HTTP 400 - Bad Request. If I click on the link to go to commerce.mypublisher.com home page, I get this error:
____________________________
We're sorry,

Our Shopping Cart is temporarily unavailable.

Please try back in about an hour.


Please contact customer service with any questions.
customerservice@mypublisher.com

Thank you.
____________________________

This happened to me all evening yesterday and this morning. Am I doing anything wrong? Thanks

[mypublisher]

It could be due to high volume. Don't close BookMaker. It is required to be open during the shopping cart session. I recommend trying again.