View Full Version : problem purchasing using Mac Plugin
kirariel
12-10-2007, 08:10 PM
I am using the Mac Plugin to IPhoto, and I love it - but now I'm ready to purchase. I click "buy book" and I get to a screen that says "assembling book"... after a few minutes of that, I get a message from mypublisher saying "trouble connecting... trying again" and then an error pops up from my Mac saying "MyPublisher Plugin a communication error occured. Please try again later. (error = 35)" What is that and how many times do I need to try again? I have already done this 4 times!!! I'd like to purchase my books ASAP for the holidays.
-kira n.
kirariel
12-10-2007, 08:26 PM
By the way, I also sent an email over 24 hours ago and got NO RESPONSE. Very upsetting, since you have no phone number listed.
-kira n.
mypublisher
12-11-2007, 03:46 PM
Hello - the Error 35 means that the response has timed out. Are you on a high speed connection? I recommend trying back early in the morning when it is less busy. You should be able to get through!
kirariel
12-11-2007, 05:59 PM
I am using a high-speed (cable) internet and never (usually) have problems with timing out...
I'll try again tomorrow morning, I guess...
-kira
mypublisher
12-12-2007, 11:25 AM
Let me know if it gets through.
kirariel
12-12-2007, 02:12 PM
It hasn't been working... I've tried different times during the day, and always get error=35
I never have problems with this connection - it's Optimum Online High Speed Cable, and i watch videos and even television shows without glitches. What's going on?
-kira
mypublisher
12-12-2007, 02:30 PM
Hi Kira - what version of iphoto are you using?
kirariel
12-13-2007, 09:45 AM
iPhoto 6.0.6
-any thoughts?
mypublisher
12-14-2007, 09:53 AM
Unfortunately I don't. I even asked our tech people and they too are stumpted!
kirariel
12-14-2007, 10:00 AM
well, I don't know what to do - I have a book all ready to go and can't get it out to you... please give any other advice...
kirariel
12-19-2007, 05:04 PM
are there any other ways I can purchase this book - it's all ready to go - I've spent a lot of time on it and really want to get it!!!
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